| Frequently Asked Questions
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Online Ordering Tutorial • Email Us A Question
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| Who is Toys In The Attic?
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Toys In The Attic is an internet and mail order store founded in 2002.
Our warehouse and offices are located in Southern California. We specialize
in specialty games, stuffed animals, puzzles and collectibles from a variety
of well-known manufacturers as well as small, independent companies. Many
of the products we carry you will not be able to locate in your local
large retailer, such as Toys 'R Us or Wal-Mart, but only in small, specialty
toy, game and gift shops around the nation. Some of the manufacturers we
offer include, but are not limited to, ThinkFun, Masterpieces Puzzle Co.,
Winning Moves Games, Smirk & Dagger, Hasbro, Playroom Entertainment, etc.
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| How do I place an order?
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You can place an order via mail, telephone, email or use our shopping cart to order online.
USA Telephone Orders: VISA/MasterCard Only
US Toll Free: 1-866-Y-WE-PLAY (1-866-993-7529)
Direct: 1-626-581-2444
Click Here To Learn More On How To Place Orders Via Mail or Online
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| Can I pay for my order with a check or money order?
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Yes if your billing & shipping address are in the United States.
During the checkout process using our online shopping cart, you will be given a
variety of payment options. You may select Money Order or Check. After your order
is completed, you should receive 2 emails, the second of which will have information
on where to send payment, etc. Please print a copy of this email to send along with
your payment. From the time of your order, we will hold the stock for you for 14 days
until we receive your payment. Money Orders are processed and shipped immediately.
Check orders will need to clear before shipment (approximately 5-10 days). There is a
$20 fee for all returned checks for Insufficient Funds.
NOTE: You can also use an eCheck or instant bank transfer with PayPal.
View Our Order Procedures
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| Can I use my credit card?
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Yes. We accept all major credit cards over the internet.
During the Checkout Process in placing an online, You will be asked to select payment type.
You may pay with your Visa Card, Master Card, PayPal, Check or Money Order. To use your
VISA or Mastercard, please select the appropriate option, or you may use your VISA/MC through
PayPal. Please note that you will be asked to enter the 3 or 4 digit security code that is
printed on the signature strip on the back of the card. To use your American Express or
Discover Card, please select the PayPal option. You do not have to have an account with
PayPal to use this option. **ALL NON-USA ORDERS MUST USE PAYPAL**
US Phone Orders with VISA/MasterCard only can also be placed:
US Residents Call Toll-Free:
1-866-Y-WE-PLAY (1-866-993-7529)
View Our Order Procedures
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| Is ordering on the Internet safe?
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Yes. Our shopping cart is on an independent secure program.
Also, for those who choose to use PayPal for payment, their secure services are
used by thousands of merchants to provide people with safe, secure shopping experiences.
To learn more about PayPal's security measures, click here.
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| How do I order online?
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Use our website shopping cart to place orders online.
Simply click the the "Add To Cart" button to add an item to your shopping cart.
You will be taken to a new page to view the contents of your cart with a shipping estimate.
You can then choose to change the quantity, remove items, complete checkout or continue shopping.
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| What is PayPal?
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In order to accept credit cards, all merchants, whether they
are brick & mortar store fronts, internet webstores, telephone or mail order,
need to use an independent company to verify and authorize the credit card.
PayPal is one of those payment processing companies. It is well-known and
used by thousands of business online, including eBay. PayPal also
offers "buyers" the ability to open an account and shop with all of PayPal
merchants without having to re-enter information again and again. This cuts
back on security and identity theft risks as the card and billing information
is not given to merchants, but is saved only with PayPal. To learn more,
go to the PayPal Website
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| Do I have to sign up for PayPal to order from Toys In The Attic?
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No. You do not have to open an account to order.
PayPal will still process the order, but at the end of the order, when
you are asked if you want to save your information and open an account,
you can select Return To Merchant instead and you will be returned
to the Toys In The Attic website instead.
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| What information does PayPal share with Toys In The Attic?
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The only information Toys In The Attic is given is
your name, email address, the shipping name and address and the shopping
cart contents. If you entered a message, we will be given that as well,
but your credit card information, billing address and telephone number are
not provided to Toys In The Attic by PayPal, therefore increasing your security.
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| How soon will I get my package?
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Typically, orders ship out within 1-3 business days, unless otherwise
stated on the item page under Availability. If we are unable to
fulfill the order within that standard period of time, we will email you
regarding the delay, back-order, etc. There are a variety of shipping
options for you to choose from during check-out. We recommend using USPS
Priority service (1-4 days). You may also choose USPS Parcel Post (7-10 days),
UPS Ground (5-7 days) or USPS Express (1-2 days). International orders
will be shipped via USPS Airmail (4-10 days)
Click Here To Learn More About Your Shipping Options
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| Can I cancel my order?
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You can cancel your online order at any time
during the ordering process by clicking the gray Cancel button
in the lower-right hand corner of the browser window. Once you have
completed the order, it cannot usually be cancelled unless you contact
us immediately as many times we ship within hours of receiving the order.
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