ORDER INFORMATION
Order via Check/Money Order--US Residents Only
During the checkout process using our online shopping cart, you will be given a variety of payment options. You may select Money Order or Check. After your order is completed, you should receive 2 emails, the second of which will have information on where to send payment, etc. Please print a copy of this email to send along with your payment.
From
the time of your order, we will hold the stock for you for 14 days until we
receive your payment. Money Orders are processed and shipped
immediately. Check orders will need to clear before shipment
(approximately 5-10 days). There is a $20 fee for all returned checks for
Insufficient Funds.
Note:
If you prefer, you can also order via telephone.
To order via
phone, US Residents please call Toll-Free 1-866-Y-WE-PLAY (1-866-993-7529)
or Direct (626)-581-2444.
Frequently Asked Questions
Order Via Credit Card
During the Checkout Process in placing an online, You will be asked to select payment type. You may pay with your Visa Card, Master Card, PayPal, Check or Money Order. To use your American Express or Discover Card, please select
the PayPal option. You do not have to have an account with PayPal to use this option. **ALL NON-USA ORDERS MUST USE PAYPAL** US Phone Orders with VISA/MasterCard only can also be placed:
US Residents Call Toll-Free:
1-866-Y-WE-PLAY (1-866-993-7529)
Frequently Asked Questions
Sales Tax
All Orders within the state of California will add 8.25% sales
tax.
Frequently Asked Questions
Shipping
When viewing your shopping cart, you will be shown the estimated weight-based charges
for a variety of shipping options for you to choose from during check-out. These charges will include a small handling fee to cover the costs of packaging
and transport. For USA shipments, there are 4 choices: USPS Priority (average 2-4 business days), USPS Parcel Post (average 7-10 business days), UPS Ground (average 1-5 business days) or Express (overnight to most locations, guaranteed 2 day). We recommend Priority service for most orders, or Parcel for economic savings on heavier shipments. APO/PPO, Puerto Rico, and PO Boxes MUST select USPS Priority Service. Express shipping is only available for "In Stock" items and orders must be placed online by 11:00 AM Pacific or by phone 12 pm Pacific to receive same day shipping; otherwise they will ship out on the next business day. Also, when selecting Express, please indicate during the order process if you would like the delivery signature requirement waived. If it is not waived, USPS will not deliver if there is no one to sign for it. Priority, Parcel & Ground as well as International shipments ship typically in 1-3 business days, unless back-ordered or otherwise notified. If you are an international customer, during check-out you will select the region/country you are shipping to: Canada, United Kingdom, Europe, New Zealand/Australia/Japan, China/India. The charges are only estimates and may be adjusted to reflect actual costs once the order has been placed. This is especially true on orders over 10 lbs, as the shopping cart does not calculate the correct charges for those heavier orders and we typically do not ship such large orders internationally. You will be emailed prior to any adjustments to get your approval.We currently ship to only select countries in Africa, the Middle East and South America, so please email us at sales@toysintheattic.biz for inquiries on shipping to these countries. International orders are sent via US Airmail Letter or Parcel (depending upon weight), which typically takes 4-10 days. Once we ship via Airmail, we cannot track your package or make any damage/loss claims, so all sales are final once the product ships. There are no refunds or exchanges for international orders. If you would like to learn about other shipping options, please email us: UPS will also ship internationally (for twice the price) and we are able to track & make damage/loss claims, so you will have added security. There is also US Global Priority (3-5 days) if you would like your package faster. All International Orders are "as is" and are non-returnable/non-refundable. We mark customs documents accurately as "merchandise" You are responsible for any applicable duties/fees imposed by your country.
Frequently Asked Questions
Return Policy
To view our return policy, please click
here.
Frequently Asked Questions
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